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User involvement

User Involvement works at many levels. At individual level, as seen in involvement in ones own assessment or care plan, at systems level as seen in users of services being involved in planning, auditing, monitoring or critique of services or processes and at a citizen level involved in public health and communities debate as experts by experience.

	Title: Being heard scroll Published: 2007 Summary: This charter of service user rights was developed by the Brighton & Hove Service User group under the umbrella of the Mind Live Project and in consultation with a range of other local user groups. Subjects include Service user participation, Individual Care, Education, rights and responsibilities, Challenging stigma and promoting diversity.
	Title: Inpatient Proposal Summary: Proposal for Patient Opinion Work on Inpatient Wards. The Patient Opinion work with the 5 Boroughs is looking to test out and resolve issues around extending the Patient Opinion platform to mental health in order to roll out a national programme.
	Title: Self direction Published: 2006 Summary: Document on the shift to self-direction - people being in control of the supports they use. CSIP.
	Title: Summary of service user involvement Published: January 2006 Summary: Process and evaluation - Summary documenting the importance of involving service users and carers in learning opportunities. The TUILIP Project Service User Involvement Group in Acute Mental Health, Nottingham.
	Title: Self help in MH problems Published: 2003 Summary: The study examined and summarised evidence from published literature (both UK and international), as well as a variety of materials and resources, evaluating self-help interventions for people with mental health problems.
	Title: Doing it for real Published: August 2003 Summary: Doing it for real - A guide to setting up and undertaking a User Focused Monitoring project.
	Title: Letting through light Published: October 2003 Summary: Ealing Service User’s Audit, commissioned by The West London Mental Health NHS Trust. A collaborative initiative between the Independent Sector, Health and Social Services.
	Title: Values-added practice Published: October 2002 Summary: The aim of the values awareness workshop is to help practitioners understand their own values, to value diversity and go on to build from this awareness a genuinely user-centred approach to practice.
	Title: Strategies for living Published: 2000 Summary: A report of user-led research into people’s strategies for living with mental distress.
	Title: MERSYCARE Involving Service Users and Carers Summary: The aim of this handbook is to share what Mersey Care staff have learned about involving service users and carers. We hope that it will encourage other organisations including NHS Trusts to be innovative and creative and we hope that it will inspire service users and carers elsewhere in the country to get involved and make a difference.
	Title: GPH Service user satisfaction questionnaire Summary: Green Parks House in-patients Satisfaction Questionnaire - Oxleas NHS Trust.
	Title: Users voices Summary: The main purpose of User-Focused Monitoring (UFM) is systematically to find out what mental health service users think about living in the community, of their services and of their experiences of being in hospital. UFM questionnaires all included questions that covered the key areas of: information, the care delivery process, clinical issues, mental health crises, user involvement, advocacy, health records and complaints and user satisfaction with care.
	Title: User satisfaction questionnaire - adult Summary: Adult service user satisfaction questionnaire - Oxleas NHS Trust. Title: User satisfaction questionnaire - older adults Summary: Older adult service user satisfaction questionnaire - Oxleas NHS Trust.
	Title: InPAC Learning to work effectively, safely and accurately Summary: InPAC (Integrated Packages Approach to Care) is an approach to care that provides a framework for integrating all aspects of service provision from commissioning service to providing an individual care plan for a service user.
	Title: Consumer 1 Summary: The Ohio Self Assessment tool is a self assessment questionaire made up of 72 questions that have been developed by users of services in Ohio. They are well validated and respected by services, carers as well as users from many ethnic minority groups. Useful if it's developed with DREEM
	Title: Suggestions for involving service users Summary: Star Wards project. Based on the importance of service users/patients being as self determining as possible. Ideas on meetings, presentations, money, good practice.

 

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